Frequently Asked Questions
How can I open an account?
Becoming a customer is easy!
Click on the 'Create an account' tab on the main menu and fill out the requested information.
Once we receive your information we will set up an account and one of our sales representatives will be in touch with you!
Click on the 'Create an account' tab on the main menu and fill out the requested information.
Once we receive your information we will set up an account and one of our sales representatives will be in touch with you!
Do you have a product catalog?
Yes we do! We release an annual print catalog of all of the styles we keep in stock. Simply contact us and we will get a catalog out to you right away!
What forms of payment are accepted?
We accept checks, direct deposits, wire tranfers, ACH, and all major credit cards.
All credit card payments are subject to a 3% bank convenience fee.
All credit card payments are subject to a 3% bank convenience fee.
What shipping carriers do you use?
We are able to ship domestically with FedEx, UPS, USPS, Dunbar, Brinks, DHL, and Malca Amit.
Can you ship on my shipping account?
Yes! Please let us know when placing an order that you would like all shipments to shipped and billed to your account number.
Please provide us with the designated shipper and service level so we can implement your request.
Please provide us with the designated shipper and service level so we can implement your request.
What is your Return Policy?
We accept all returns within 15 days of your purchase as long as the product is in its original condition.
For our full return policy please click here.
For our full return policy please click here.
How can I make a showroom appointment?
Being located in the heart of New York City, our showroom is easily accesible. Please contact us here and let us know when you would like to visit and we will do our best to accomidate you.
What are your office hours?
We are open Monday through Friday from 9am-6pm and on Sundays by appointment only.
What trade shows do you exhibit in?
We exhibit in the following shows:
JIS Miami (October)
JA New York (September, February, July)
JCK Las Vegas (June)
Please contact us for our booth information.
JIS Miami (October)
JA New York (September, February, July)
JCK Las Vegas (June)
Please contact us for our booth information.
