Terms and Conditions



OVERVIEW


The following information is provided to facilitate fair business practices between YGI GROUP and our customers. Our goal, as always, is to provide the best products and services in the industry. In order to provide the best in quality and service, the below policies, procedures, terms and conditions must be adhered to strictly.

Account terms and conitions


New customers must complete our Customer Application and Blanket Certificate of Exemption to establish an account. A copy of your city or state Business License is also required. All forms and applications can be found on our website. Please allow 2-3 weeks for processing and notification of credit terms.

All Jewelry invoices shipped on an open account are due and payable 30 days from the invoice date.

Past due accounts will only be shipped on a COD basis

Accounts with an open balance will receive a statement at month’s end. Any unpaid amount after 39 days will incur a 2% service charge per month.

There is a $50 charge for all returned checks.

Name, Address, and other changes must be made in writing for all existing accounts. For your protection as well as ours, we cannot make changes by phone or online.

pricing


Pricing and weights are approximate and may change at any time. YGI GROUP is not responsible for any publishing errors.

Most products (majority of gold items) are sold by weight and fluctuate daily based on the precious metals market. Daily gold prices are calculated based on the 2nd London Fix plus a $12.00 surcharge.

There is an additional labor charge for sizing and engraving.

We reserve the right to make any corrections if a billing error occurs.

SHIPPING


All Orders will be charged for shipping and handling. This includes backorders.

We ship via UPS, FedEx, USPS, Dunbar, and Brinks. If you would like to bill the charges to your shipping account, please ensure that we have your account number on file when placing an order.

Shipping charges are not fixed and are subject to change without prior notice. Fluctuations of shipping fuel surcharges and other factors beyond our control may lead to price adjustments.

All returns and exchanges are subject to shipping and handling charges.

Freight and Insurance will be billed at the time of shipment. Guaranteed Delivery is based on your time zone.

RETURNS


All returns must be made within 15 days of purchase. A Return Authorization Number (RA Number) must be obtained from YGI GROUP before any return shipments will be accepted. The RA Number must appear on the outside of the package.

Returned merchandise must be securely packaged. YGI GROUP is not responsible for any returns lost or damaged by the carrier.

All merchandise that is not in its original condition is not eligible to be returned. This includes all products that are worn, used, altered (engraved or sized) or damaged by the customer.

Customers wishing to return merchandise must include a copy of the original invoice and reason for return of the merchandise. Items must be returned in their original packaging with all applicable paperwork included.

Merchandise returned 30 days after the invoice date is subject to a 15% restocking fee.

All overstock, closeout, special order and discontinued items are final sale.


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